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Infrastructure Systems Specialist

2 months ago

Kansas City, Missouri, United States IP Pathways Full time
Job Overview

Salary:

Position Summary:
IP Pathways is looking for a skilled Systems Engineer to enhance our operations. This hybrid position is essential for our services, merging remote assistance with on-site duties at our facilities. As a Systems Engineer, you will manage support inquiries and tickets, delivering outstanding service to our clients while ensuring the efficient functioning of our data centers. This role presents the chance to engage with diverse technologies in a vibrant setting, directly influencing our clients' success and the effectiveness of our infrastructure.

Key Responsibilities:

  • Technical Support: Address support inquiries and tickets, providing technical assistance to both clients and internal teams. Ensure prompt and effective resolution of issues.
  • Data Center Management: Conduct regular inspections and maintenance of IP Pathways' data centers to guarantee optimal performance and uptime.
  • Client Satisfaction: Strive to uphold a high standard of client satisfaction by delivering exceptional service and technical support.
  • Technical Guidance: Offer technical advice to clients, aiding them in optimizing their IT environments and addressing their unique requirements.
  • On-Call Duties: Engage in on-call rotations and escalations, being prepared to address critical issues as they occur.
  • Proactive Solutions: Identify and resolve potential challenges before they affect operations, working proactively to sustain system performance and reliability.
  • Documentation: Keep precise and current documentation of systems, configurations, and procedures to ensure knowledge sharing and continuity across teams.
  • Collaborative Efforts: Work both independently and collaboratively with the team to foster continuous improvement in all aspects of the role.

Required Skills and Qualifications:

  • Technical Proficiency:
  • 1-3 years of experience in supporting or implementing technology solutions.
  • Proficient in Microsoft Windows Server, Windows OS, Mac OS, and mobile devices.
  • Experience with Microsoft Server Solutions, including Exchange, DNS, DHCP, File Sharing, and SQL Server.
  • Familiarity with Microsoft 365, Entra (Azure), and SharePoint is advantageous.
  • Virtualization experience with VMware and/or Hyper-V.
  • Basic networking knowledge, including understanding of TCP/IP, DNS, DHCP, and VLANs.

Communication Skills:

  • Excellent written and verbal communication skills, capable of conveying technical information clearly and professionally to both technical and non-technical audiences.
  • Analytical Skills:
  • Strong analytical and troubleshooting abilities, with the capacity to identify, diagnose, and resolve complex technical issues proactively.
  • Adaptability:
  • Ability to multitask effectively in a fast-paced environment while maintaining high levels of quality and attention to detail.
  • Willingness to adapt to evolving technologies and environments, with a commitment to continuous learning and growth.
  • Teamwork and Independence:
  • Strong capability to work both independently and as part of a team, with a self-motivated approach to completing tasks and projects.
  • Client-Centric Approach:
  • A customer-focused mindset, emphasizing high-quality service and maintaining client satisfaction.
  • Preferred Certifications:
  • Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, VMware Certified Professional (VCP), or similar are beneficial.
  • Security Awareness:
  • Basic understanding of IT security principles and best practices to help maintain a secure infrastructure.

Physical Requirements:

  • Ability to sit for extended periods while working on a computer and using office equipment.
  • Occasional lifting and moving of objects weighing up to 25 pounds, such as servers, networking equipment, or other hardware.
  • Mobility to navigate data centers, including walking, bending, and reaching to access equipment, perform maintenance, or complete installations.
  • Effective communication with team members and clients, both in person and through phone or video calls.
  • Minimal travel may be required to other company locations or client sites as necessary. Any overnight travel will be planned in advance.