Member Experience Liaison

3 weeks ago


Wexford, Pennsylvania, United States Goldfish Swim School Full time

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Liaison. In this role, you will be responsible for delivering exceptional customer service, managing front desk tasks, and building strong relationships with families.

The ideal candidate will have experience in sales and customer service, with a natural talent for making others feel valued and appreciated. You will be responsible for initiating conversations with new and returning families, sharing knowledge about our curriculum and student level placement, reviewing schedule openings, and scheduling members into classes through our administrative system.

You will also be responsible for walking new families through the first-day process, offering tours of our facility, and introducing each child to their instructor on their first day. Additionally, you will use your expertise to address parent concerns, help them resolve issues, and act as a concierge to direct unanswerable questions to managers or pool deck supervisors.

Sales and Retention Goals

You will use your sales experience to reach new membership and retention goals by communicating over the phone and in person. You will be responsible for keeping records of all conversations in our computer system or CRM, and for following up on leads or previous conversations.

Benefits

We offer a competitive salary range of $17-$19 per hour, depending on experience, plus benefits and opportunities for advancement. Our team is dedicated to providing exceptional customer service, and we believe in recognizing and rewarding our employees' hard work and dedication.



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