Senior Manager, Product Service Expert

4 weeks ago

Conyers, Georgia, United States Hillphoenix Full time

Our Story:

HillPhoenix is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems, and Comprehensive Services. We innovate what's next in glass doors and intelligent merchandising technologies that keep food safe.

We are part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

We are built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture.

Job Title: Senior Manager, Product Service

Location: Greater Atlanta, GA area preferred. Richmond, VA & remote options available

What we're looking for:

We are seeking an individual to lead our Product Service Team. This role will develop a culture of customer support and expert technical knowledge. The Senior Manager, Product Service will act as the hub in resolving customer issues, closely watching developing trends and communicating both internally and externally so timely and appropriate action can be taken to resolve.

Key Responsibilities:

Providing Expert Remote Technical Support for Delivered Product

  • Develop a strategy for providing technical support to Field Service teams, customers, channel partners, and other functional departments to improve knowledge and resolve issues related to operation, installation, troubleshooting, and maintenance of HillPhoenix products.
  • Drive first contact resolution.
  • Support the Sales team, as needed, in addressing product complaints, questions, and resolutions.
  • Help with training channel partners, customers, and internal departments on service practices and methods.
  • Create a steady pipeline of talent to ensure seamless customer experience for years to come.
  • Lead projects relating to Inside Service processes.

Acting as Internal Escalation Point for Technical Support

  • Help develop an escalation protocol for internal stakeholders to facilitate speed and accuracy of customer requests through internal channels.
  • Work directly with Engineering and other departments when collaboration is needed to fulfill internal requests for information.
  • Represent the Service function in new product development initiatives and field trials (design, deployment, data collection, analysis, report-out, coordination with other functions).
  • Develop, drive, and support process improvement initiatives.

Coordination of Issue Resolution

  • Coordinate activities related to problem resolution between quality, warranty, engineering, and sourcing departments, serving as the face of the Product Services team across the organization.
  • Represent the Service function in quality improvement processes and initiatives (Quality Board).
  • Help design and deploy field programs, including coordinating execution, data gathering, report generation, results tracking, and communication to stakeholders, etc., including coordinating with internal functions and external parties (i.e., customers, contractors, suppliers).
  • Inform internal and external stakeholders about service concerns and/or solutions via technical reports/field bulletins.

Requirements:

Bachelor's degree in operations management, business administration, engineering, or equivalent experience.

10 years of experience supporting engineered products.

5 years of leadership, leading remote teams in a matrixed organization.

Preferred qualifications:

5+ years in a manufacturing environment.

5+ years commercial refrigeration experience.

Direct supervisory experience leading a team of 10 or more.

Significant structured process improvement experience (Six Sigma/Lean).

What we offer:

Medical, Dental, and Vision.

401k Retirement Plan.

Flexible Spending.

Paid Holidays.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

HillPhoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

  • Senior Living Activities Coordinator

    1 month ago

    Conyers, Georgia, United States Phoenix Senior Living Full time

    Job SummaryPhoenix Senior Living is seeking a dedicated and compassionate Activities Assistant/Driver to join their team.Key Responsibilities:Assist in the delivery of resident-centered activities that promote wellness and quality of life.Facilitate a variety of activities, including life skills, social events, and normalizing life enriching...

  • Senior Quality Assurance Manager

    4 weeks ago

    Conyers, Georgia, United States Dover Corporation Full time

    Job Title: Senior Quality EngineerAt Dover Corporation, we are seeking a highly skilled Senior Quality Engineer to join our team. As a key member of our quality department, you will be responsible for supporting the Quality Director/Manager in strategic and day-to-day quality-related activities and the improvement of quality processes and systems.Key...

  • Dining Service Associate

    1 month ago

    Conyers, Georgia, United States Phoenix Senior Living Full time

    Job DescriptionThe Retreat at Conyers is seeking a Dining Service Associate to provide exceptional dining and table services to residents and guests in the community's dining rooms and designated areas.Responsibilities:Provide proper dining set-up, meal and dining services, and cleaning of the dining rooms.Handle all foods in accordance with sanitary...

  • Senior Manager Sourcing

    4 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryThe Product Sourcing Leader – Senior Sourcing Manager is responsible for sourcing strategy enablement and project management on new product development and introduction for Lighting, Controls, and Electronics end-products.This position will focus on innovation and next generation product launches in Acuity's Luminaire space for commercial...

  • Senior Manager Sourcing

    4 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryThe Product Sourcing Leader – Senior Sourcing Manager is responsible for sourcing strategy enablement and project management on new product development and introduction for Lighting, Controls, and Electronics end-products.Key ResponsibilitiesProvides support in the development and training for product sourcing leadersParticipates in the...

  • Production and Quality Manager

    2 days ago

    Conyers, Georgia, United States MAU Full time

    Job OverviewMAU Workforce Solutions is seeking a highly skilled and experienced Production and Quality Manager to oversee the daily operations of our client's CNT (LIB) Division in Conyers, GA. As a key member of our team, you will be responsible for ensuring the highest quality products are produced while meeting customer requirements and company...

  • Culinary Professional

    4 weeks ago

    Conyers, Georgia, United States Phoenix Senior Living Full time

    Job Summary: We are seeking a skilled Cook to join our culinary team at The Retreat at Conyers. As a Cook, you will be responsible for preparing and serving high-quality meals to our residents while maintaining a clean and safe kitchen environment.Key Responsibilities:Prepare and cook a variety of menu items, including full-line menu items and therapeutic...

  • Senior Manager HR Employee/Associate and Labor Relations Expert

    4 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryThe Associate Relations Sr Manager is a key role within Acuity Brands, responsible for maintaining positive employer/associate relationships across our Canada and UK locations. This position has multi-country responsibilities for leading the function and partnering with HRBPS, managers, and associates to create a positive and engaging work...

  • Senior Compensation Analyst

    4 weeks ago

    Conyers, Georgia, United States Dover Corporation Full time

    Job Title: Senior Compensation AnalystJob Summary:We are seeking a highly skilled Senior Compensation Analyst to lead the design, analysis, and administration of compensation programs for Dover Food Retail. The ideal candidate will have a strong background in compensation, finance, or human resources, with a proven track record of developing and implementing...

  • Production and Quality Manager

    4 weeks ago

    Conyers, Georgia, United States MAU Workforce Solutions Full time

    MAU Workforce Solutions is seeking a highly skilled Production and Quality Manager to join our team in Conyers, GA.About the Role:As a Production and Quality Manager, you will be responsible for overseeing the daily operations of the CNT (LIB) Division, ensuring the planning and allocation of resources needed for production, quality, safety, and...

  • Senior Project Manager

    4 weeks ago

    Conyers, Georgia, United States Batchelor & Kimball Full time

    Job DescriptionWe are seeking a highly skilled Senior Project Manager to lead our construction projects from start to finish. As a key member of our team, you will be responsible for managing multiple projects simultaneously, ensuring timely completion, and maintaining high-quality results.Key Responsibilities:Lead and consult with field project managers,...

  • Senior Autism Specialist

    4 weeks ago

    Conyers, Georgia, United States GOLDSTAR REHABILITATION INC | MY TEAM ABA Full time

    At GOLDSTAR REHABILITATION INC | MY TEAM ABA, we pride ourselves on being a leader in Applied Behavior Analysis (ABA) services, dedicated to making a positive impact on the lives of individuals with autism.We are seeking a highly skilled and experienced Senior Autism Specialist to join our team. As a key member of our team, you will be responsible for...

  • Community Engagement Director

    3 weeks ago

    Conyers, Georgia, United States Phoenix Senior Living Full time

    Job DescriptionThe Community Engagement Director role at Phoenix Senior Living involves driving sales and marketing initiatives at the community level to generate new leads, convert leads to move-ins, and implement effective sales systems. This position is responsible for building strong business relationships to generate referrals and ensuring the...

  • Caregiver - Home Health Aide

    4 weeks ago

    Conyers, Georgia, United States Home Instead Senior Care Full time

    Home Instead Senior Care is seeking a compassionate and dedicated Caregiver to provide non-medical services to seniors in the Rockdale area. Our Caregivers play a vital role in helping aging adults stay in their homes with dignity and respect.As a Caregiver, you will provide a variety of services including companionship, light housekeeping, meal preparation,...

  • Senior CX Operations Representative

    4 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryWe are seeking a highly skilled Senior CX Operations Representative to join our team at Acuity Brands. As a key member of our Customer Experience (CX) team, you will play a critical role in supporting the overall business strategy and structure.The ideal candidate will have a strong background in business operations, process improvement, and...

  • Travel Outpatient Physical Therapist

    4 weeks ago

    Conyers, Georgia, United States Jackson Therapy Full time

    Jackson Therapy Partners is seeking a skilled Physical Therapist to provide expert care to patients in an outpatient setting.Job Requirements & ResponsibilitiesSpecialty: Physical TherapistDiscipline: TherapyDuration: 13 weeksShift: 8 hoursEmployment Type: TravelWe're looking for a dedicated Physical Therapist to provide expert physical therapy to patients...

  • Extrusion Production Specialist

    4 weeks ago

    Conyers, Georgia, United States MAU Workforce Solutions Full time

    Extrusion Operator Job DescriptionAs an Extrusion Operator at MAU Workforce Solutions, you will be responsible for accurately preparing formulations, mixing raw materials, operating extrusion and blending machines, monitoring process conditions, maintaining production records, and handling materials, including lifting or moving heavy items.Key...

  • Activities Director

    4 weeks ago

    Conyers, Georgia, United States Phoenix Senior Living Full time

    Program and Outreach DirectorThe Retreat at Conyers is seeking a dedicated and experienced Program and Outreach Director to lead their resident-centered activities and outreach program. This role is responsible for developing, leading, and overseeing a program that promotes wellness in all aspects of seniors' lives.Key Responsibilities:• Participate in...

  • Senior Manager HR Employee/Associate and Labor Relations Specialist

    4 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryThe Associate Relations Sr Manager is primarily responsible for maintaining positive employer/associate relationships across our Canada and UK locations. This position has e multi-country responsibilities for leading the function and partnering with HRBPS, managers and associates to create a positive and engaging work environment. The selected...

  • Senior Software Engineer .NET

    4 weeks ago

    Conyers, Georgia, United States Acuity Brands Full time

    Job SummaryWe are seeking a highly skilled and experienced .NET software engineer to join our team at Acuity Brands. As a senior software engineer, you will be responsible for designing, developing, and deploying enterprise-level software applications using the .NET framework.Key ResponsibilitiesContribute to the design and architecture of software...