Strategic Operations Director
4 weeks ago
Job Summary:
We are seeking a seasoned operations leader to join our team as Vice President of Operations. The ideal candidate will have a proven track record in driving operational excellence and financial performance in the QSR industry.
Key Responsibilities:
- Oversee day-to-day operations of multiple franchise locations, ensuring adherence to company policies and brand standards.
- Develop and implement operational strategies to support company growth objectives and enhance operational efficiency.
- Monitor financial performance of each location, including budgeting, forecasting, and P&L analysis.
- Identify cost-saving opportunities and optimize resource allocation.
- Develop and implement training programs for restaurant managers and staff to promote operational excellence and customer service standards.
- Ensure compliance with health and safety regulations, quality control standards, and operational best practices.
- Conduct market research and competitive analysis to identify trends and opportunities for growth, expansion, and improvement in service delivery.
- Work closely with marketing, human resources, and supply chain teams to drive initiatives that enhance operational performance and brand awareness.
- Establish key performance indicators (KPIs) to measure operational success and drive accountability across all locations.
Requirements:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field; MBA preferred.
- 10+ years of experience in operations management within the QSR or restaurant industry, with at least 5 years in a senior leadership role.
- Proven track record of driving operational improvements and financial performance.
- Strong leadership, communication, and interpersonal skills with the ability to motivate and develop teams.
- Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.
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