Strategic Operations Director

4 weeks ago


Dallas, Texas, United States Leap Brands Full time

Job Summary:

We are seeking a seasoned operations leader to join our team as Vice President of Operations. The ideal candidate will have a proven track record in driving operational excellence and financial performance in the QSR industry.

Key Responsibilities:

  • Oversee day-to-day operations of multiple franchise locations, ensuring adherence to company policies and brand standards.
  • Develop and implement operational strategies to support company growth objectives and enhance operational efficiency.
  • Monitor financial performance of each location, including budgeting, forecasting, and P&L analysis.
  • Identify cost-saving opportunities and optimize resource allocation.
  • Develop and implement training programs for restaurant managers and staff to promote operational excellence and customer service standards.
  • Ensure compliance with health and safety regulations, quality control standards, and operational best practices.
  • Conduct market research and competitive analysis to identify trends and opportunities for growth, expansion, and improvement in service delivery.
  • Work closely with marketing, human resources, and supply chain teams to drive initiatives that enhance operational performance and brand awareness.
  • Establish key performance indicators (KPIs) to measure operational success and drive accountability across all locations.

Requirements:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field; MBA preferred.
  • 10+ years of experience in operations management within the QSR or restaurant industry, with at least 5 years in a senior leadership role.
  • Proven track record of driving operational improvements and financial performance.
  • Strong leadership, communication, and interpersonal skills with the ability to motivate and develop teams.
  • Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.


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