Customer Service Manager

2 weeks ago


Bohemia, New York, United States Restaurant Depot LLC Full time
Customer Service Manager Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Restaurant Depot LLC. As a key member of our sales department, you will be responsible for providing exceptional customer service to new and existing customers, utilizing your in-depth knowledge of our products to increase store sales and resolve customer inquiries.

Key Responsibilities:
  • Maintain up-to-date knowledge of products and customer information to provide timely and accurate responses to customer inquiries.
  • Process customer orders and changes according to established department policies and procedures.
  • Provide feedback to the company regarding service failures or customer concerns.
  • Partner with Field Marketing Representatives to meet and exceed customer service standards.
  • Assist customers with product location and detailed information.
Requirements:
  • Bachelor's Degree or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Effective oral and written communication skills.
  • High level of interpersonal skills to handle sensitive and confidential situations.
Work Environment:

This role may require occasional exposure to store areas where temperatures may be cool or cold. The ambient temperature will be room temperature, with traditional office equipment as found in a typical office environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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