Customer Service Representative

4 weeks ago


GondrecourtleChâteau, Grand Est, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and providing solutions to meet their needs.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling and checkout standards.
  • Participate in visual merchandising and store recovery, ensuring a visually appealing store environment.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Collaborate with team members to achieve sales goals, promote products, and drive business results.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer

Michaels Stores offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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