Loss Prevention Specialist
4 weeks ago
Job Summary:
The Security Operations Center Agent is responsible for monitoring all locations to support store operations, deter loss, identify shrink opportunities, address alarm events, and provide for physical security and safety awareness.
Key Responsibilities:
- Serve as the first point of contact for Loss Prevention support to store leadership.
- Assess, prioritize, and respond to incoming calls related to theft, incidents, and alarms.
- Effectively leverage store personnel to mitigate active malicious behavior and prevent loss.
- Develop and conduct investigations using all available business resources.
- Report incidents of loss to the appropriate law enforcement agencies.
- Maintain detailed records of daily activities by location, activity type, and outcome.
- Engage in ongoing forensic video review to identify deviations from expectations related to shrink.
- Conduct structured remote audits within assigned areas to support and enhance store operations.
Requirements:
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Ability to provide direction and make sound decisions in elevated stress situations.
- Ability to multitask.
- Ability to deal with conflict in a professional manner.
- Knowledge of closed-circuit television (CCTV) systems and Microsoft Office.
- Meticulous attention to detail.
- Ability to handle sensitive information with a high level of confidentiality.
Education/Experience:
- High School Diploma or equivalent required.
- 1-year Asset Protection (or related field) experience preferred.
Work Environment/Physical Demands:
- This position is considered sedentary and involves sitting most of the time, but may involve walking or standing for brief periods.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, and stoop/kneel to handle computer equipment.
- The employee may be required to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Specific vision abilities required by this job include near acuity at 20 inches or less due to computer work.
- While performing the duties of this job, the employee will experience a moderate noise level (i.e. business office with computers, phone, and printers, light traffic).
Travel Requirements:
This position does not require travel.
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