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Restoration Operations Manager

2 months ago

Ladson, United States Rainbow Restoration Full time
Job Summary

We are seeking a highly motivated and experienced Restoration Operations Manager to join our team at Rainbow Restoration. As a key member of our operations team, you will be responsible for overseeing the delivery of restoration services to our customers, ensuring high levels of customer satisfaction, and driving business growth.

Key Responsibilities
  • Establish and maintain a service schedule to ensure all services are delivered to meet client demand within profit margins.
  • Supervise technicians, including training and performance management, to ensure they have the skills and knowledge needed to deliver high-quality services.
  • Perform inspections and manage the scope of work on job sites before, during, and after work is performed.
  • Execute timely, accurate, and profitable estimates, and maintain and build new relationships with subcontractors.
  • Promptly respond to all communications related to customer requests, business demand, and job status updates.
  • Ensure that all dispatched jobs are answered in a timely manner, and write and audit estimates.
  • Oversee all job files to ensure approval has been received from insurance companies and customers, and accurately document and complete notes.
  • Perform mitigation or rebuild duties alongside technicians, and communicate a clear understanding of goals to all appropriate parties.
  • Work with management to develop a business plan to generate prospective customers and training to meet projected goals.
  • Responsible for maintaining reports and providing any pertinent information, including issues and challenges, to supervisor.
Requirements and Skills
  • 3+ years of experience in the disaster response field, with experience in estimating, scoping, and moisture mapping.
  • Xactimate experience required.
  • MICA/Symbility/Alacrity/T&M experience a plus.
  • Not afraid to roll up your sleeves and get dirty.
  • Empathy, friendly, and a positive can-do attitude.
  • Valid Driver's License with a clean driving record.
  • Ability to lift/move up to 100 pounds.
  • Comfortable with walking/standing for long periods of time, working at elevated heights, and working in restricted spaces while wearing PPE.
  • Computer literate with working knowledge of work processing, business software, and spreadsheet applications.
  • WRT, ASD, AMRT required. Journeyman or Master IICRC preferred.
  • Ability to pass a drug test and extensive background screening.
  • Available for full-time role with overtime, on-call rotations, and state-wide traveling.