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Business Analyst Associate

2 months ago

Lincoln, Kansas, United States HCL Technologies Full time
Job Description

Key Responsibilities:

  • To adhere to quality standards, regulatory requirements, and company policies.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
  • To participate or contribute in the creation of proposals to drive Service improvement plans.
  • To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on-call escalations or L3 level support and incident and problem management.
  • To work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives.

About HCL Technologies:

HCL Technologies is a leading global technology company that helps businesses succeed in a fast-changing world. We build tomorrow's technology solutions today.