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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Military Housing. As a key member of our community team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.
Key Responsibilities- Resident Support: Provide timely and effective support to residents, responding to their inquiries and resolving any issues or concerns in a professional and courteous manner.
- Lease Administration: Prepare and process lease documents, ensuring accuracy and completeness, and maintaining up-to-date records.
- Community Engagement: Foster positive relationships with residents, promoting a sense of community and encouraging resident participation in community events.
- Communication: Develop and maintain effective communication channels with residents, management, and other stakeholders, ensuring clear and timely information exchange.
- Problem-Solving: Identify and resolve resident complaints and issues in a fair and efficient manner, escalating complex issues to management as needed.
- Education and Experience: 6 months+ of residential property management or customer service experience preferred.
- Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and other software applications.
- Availability: Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
- Competitive Pay: $24.00 hourly.
- Benefits Package: Medical/Dental/Vision Insurance, Life and AD&D Insurance, 401k Retirement Plan, Employee Stock Ownership plan, Incentive Bonus Program, 10 Paid Holidays per year, 40 hours Paid Sick Leave per year, 80 hours Paid Vacation per year.
