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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Title Tree. As a key member of our store operations team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities- Customer Service: Provide top-notch customer service to our clients, responding to inquiries, resolving issues, and exceeding customer expectations.
- Store Operations: Assist in managing store performance, including tracking and analyzing key performance indicators (KPIs), and implementing process improvements to drive efficiency and productivity.
- Account Management: Oversee account management and recovery processes, maintaining a focus on customer service to prevent loss and charge off accounts.
- Team Collaboration: Partner with vendors on auctions, vehicle sales, and moving consignment, and work collaboratively with team members to achieve business objectives.
- Compliance and Risk Management: Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
- Leadership and Development: Assist in running the store and day-to-day operations in the absence of the General Manager, and contribute to the development of team members through training and coaching.
- Strong Communication Skills: Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels.
- Problem-Solving and Analytical Skills: Work efficiently in a rapidly changing and fast-paced environment, handling multiple challenging tasks with ease to meet individual and team performance standards.
- Adaptability and Flexibility: Be willing to adapt to changing priorities and deadlines, and demonstrate flexibility in a dynamic work environment.