Front Desk Associate

2 weeks ago


Point Pleasant Beach, New Jersey, United States Sylvan Hotel Inc Full time
Job Summary

We are seeking a highly skilled Front Desk Clerk to join our team at Sylvan Hotel Inc. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities
  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations, ensuring accuracy and attention to detail
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from departing guests, maintaining a high level of customer satisfaction
  • Maintain accurate records of occupied rooms and guests, ensuring seamless communication with other departments
Requirements
  • Previous experience in customer service, front desk service, or related fields
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility

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