Desktop Support Specialist

4 weeks ago


Norman, Oklahoma, United States ECS Limited Full time
Job Title: Desktop Support Technician

ECS Limited is seeking a skilled Desktop Support Technician to join our team in Norman, OK. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal and remote users.

Key Responsibilities:
  • Provide Tier 1 and Tier 2 telephone support for computer end-users at the organizational office and for remote end-users.
  • Provide direct desktop support for computer end-users at the organizational office.
  • Participate in Information Technology projects for implementation of IT systems for organizational functional groups and teams.
  • Provide Remote Support using RDP and other remote control tools to computer end-users.
  • Install, troubleshoot, and repair Microsoft Windows-based desktop computer hardware and associated applications in a networked environment.
  • Participate in Information Technology projects as specified in project plans and designs.
  • Assist in maintenance, repair, and administration of auxiliary IT Systems, such as Uninterruptible Power Supplies and VOIP systems.
  • Responsible for normal computer support operations; takes calls from Call Distribution system, opens, updates and closes IT Support Desk Tickets, and resolves user problems or escalates to responsible engineer.
  • Performs basic voice mail administration.
  • Performs basic VOIP system user management.
  • Manages and installs Microsoft workstation images.
Requirements:
  • Tier 1/2 IT support experience
  • Basic task, ticket, project management software experience
  • Intermediate technical experience to install, troubleshoot, and repair hardware & software configurations.
  • IT Associate or Bachelor Degree or equivalent experience
Desired Skills:
  • ITIL knowledge / experience
  • Cloud / virtual environment
  • DBA Admin Fundamentals

ECS Limited is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS Limited promotes affirmative action for minorities, women, disabled persons, and veterans.



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