Senior ServiceNow ITOM Developer and Strategist

7 days ago


Dallas, Texas, United States Dexian Full time
About the Role:

We are seeking a highly skilled ServiceNow ITOM Architect / Sr. Developer to join our team at Dexian. As a critical member of our ServiceNow Engineering team, you will be responsible for designing and implementing ServiceNow's IT Service Management (ITSM) suite of products, with a focus on discovery data integration into the Configuration Management Database (CMDB).

This is an excellent opportunity to work with a leading provider of staffing, IT, and workforce solutions, with over 12,000 employees and 70 locations worldwide. You will have the chance to collaborate with our experienced team and contribute to the modernization of how we ensure assets and/or configuration items are managed and the relationships between them.

The ideal candidate will have a strong background in ServiceNow development, specifically with ITOM capabilities, CMDB, and Event Management. You should have experience with initial deployment(s) of ServiceNow discovery and be familiar with Common Service Data Model (CSDM) and Agile methodology. A ServiceNow Discovery certification is also highly desirable.

In this role, you will lead event management implementation efforts to minimize noise, collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap, and work collaboratively across business and technology services to evolve and mature the CMDB.

As a key SME on various company-wide and IT initiatives that impact the CMDB, you will communicate changes to discovery that will impact the SACM data or processes, stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM, and provide visibility to performance and issues related to discovery. You will also support, enhance, and maintain existing out-of-box and custom patterns to discover on-premise and cloud infrastructure, develop and implement new discovery patterns, drive discovery remediations and/or troubleshooting efforts, and provide direction and support to junior team members.

Estimated Salary: $150,000 per year, depending on location and experience.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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