Strategic Loss Management Director

3 days ago


Post Falls, Idaho, United States Kustom US Inc Full time
About Kustom US Inc

We are a nationally acclaimed, industry-leading property restoration firm, founded in 1968. Our reputation is built on innovative thinking, meticulous attention to detail, and exceptional service.

At Kustom US Inc, we unite experts who drive the industry forward, delivering positive outcomes for commercial and residential clients nationwide. We rebuild trust through our work.

This role is part of our ongoing success story, making a significant impact with one of the largest privately held restoration companies in North America.

Job Description

The Large Scale Project Oversight Executive at Kustom US Inc oversees the company's response to significant commercial losses. This strategic leadership position involves operational expertise, team leadership, and strategic planning to ensure effective project execution and transition to reconstruction projects.

Key Responsibilities:

  • Tactical Leadership:
    1. Recruit, develop, manage, and retain a team of National Project Managers.
    2. Provide mentorship and professional development opportunities for the team.
  • Operational Excellence:
    1. Drive operational excellence with adequate capacity in personnel, equipment, and vendors.
    2. Develop and implement SOPs for project consistency and quality.
  • Resource Management and Initial Response Preparedness:
    1. Ensure each Kustom location is equipped and trained for initial 24 hours of commercial large loss mitigation projects.
    2. Manage resources across regions strategically.
  • Relationship Building and Management:
    1. Build relationships with customers, adjusters, and industry peers.
    2. Represent Kustom at industry events and conferences.
  • Administrative Collaboration:
    1. Work with the administrative team on invoicing, job cost analysis, and project profitability.
  • Project Execution:
    1. Oversee project execution from initiation to completion and hand-off to the reconstruction team.
    2. Monitor job progress, ensuring timeliness, scope adherence, and budget management.
  • Equipment and Logistics:
    1. Coordinate with the asset management team for equipment availability.
    2. Ensure regular equipment maintenance and functionality assessments.
  • Continuous Improvement:
    1. Stay updated on industry trends and best practices.
    2. Establish feedback mechanisms for process improvements.
What We Offer

Competitive Salary: $120,000 - $160,000 per year, based on experience and location.

Benefits include Medical, Dental, Vision, Flexible Spending Account, 401(k) with Company Match, Short-term & Long-term Disability, Critical Illness/Accident/Hospital Indemnity Plans, Employee Assistance Program, Paid Time Off, and Upward Mobility Opportunities.



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