Customer Service Representative

3 weeks ago


Mount Vernon, New York, United States Community Action of Skagit County Full time
Job Description

This full-time Service Screener position is located at our Mount Vernon office and involves working 37.5 hours per week. The successful candidate will be responsible for providing exceptional customer service, screening clients, administering intake forms, and coordinating referrals with program staff.

Key Responsibilities:
  • Provide general clerical support functions as assigned.
  • Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments.
  • Track calls and types of requests that come in over the phone, in person, and by email.
Requirements:
  • Must be reliable, dependable, and demonstrate regular physical attendance.
  • Must be able to defuse difficult situation.
  • Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues.
Benefits:
  • Starting Pay Range between $19.50 - $22.00 per hour (DOE)
  • Medical & Dental Insurance including Rx and Vision
  • Life Insurance and AD&D coverage
  • SIMPLE IRA Retirement Plan (3% Employer Match)
  • Employee Assistance Program
  • Paid Sick and Vacation Leave
  • 12 Holidays per year
  • Health club discount


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