Technical Support Specialist

3 weeks ago


Clarksville, Tennessee, United States CDE Lightband Full time
Job Title: Technical Support Representative

CDE Lightband is seeking a highly skilled and customer-focused Technical Support Representative to join our Broadband Customer Support team. As a Technical Support Representative, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring a positive experience for our customers.

Job Summary

The ideal candidate will have a strong background in customer service, technical support, or a related field. You will be responsible for:

  • Providing technical support to customers via phone, email, and chat
  • Resolving technical issues related to broadband services, including internet, TV, and phone
  • Coordinating with after-hours personnel to resolve service calls and outages
  • Accurately recording and organizing information regarding service issues and outages
  • Communicating effectively with customers, both verbally and in writing
Responsibilities

As a Technical Support Representative, you will be responsible for:

  • Providing basic customer support and answering general questions regarding CDE Lightband operations
  • Coordinating information between customers, data management systems, and after-hours personnel
  • Preparing necessary reports and reporting as needed
  • Communicating and explaining CDE Lightband billing, receipt, and payment systems as needed
  • Performing other duties as assigned of a similar nature or to provide assistance as needed
Requirements

To be successful in this role, you will need:

  • A high school degree or equivalent
  • Experience in customer service, call center, dispatch, or a related field
  • CPR/AED certification or ability to obtain upon hire
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
Working Conditions

This is an indoor office position that requires prolonged periods of sitting with opportunities for breaks. You will need to be able to clearly communicate in both face-to-face and phone interactions.

CDE Lightband is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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