Technical Support Specialist
3 weeks ago
CDE Lightband is seeking a highly skilled and customer-focused Technical Support Representative to join our Broadband Customer Support team. As a Technical Support Representative, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring a positive experience for our customers.
Job SummaryThe ideal candidate will have a strong background in customer service, technical support, or a related field. You will be responsible for:
- Providing technical support to customers via phone, email, and chat
- Resolving technical issues related to broadband services, including internet, TV, and phone
- Coordinating with after-hours personnel to resolve service calls and outages
- Accurately recording and organizing information regarding service issues and outages
- Communicating effectively with customers, both verbally and in writing
As a Technical Support Representative, you will be responsible for:
- Providing basic customer support and answering general questions regarding CDE Lightband operations
- Coordinating information between customers, data management systems, and after-hours personnel
- Preparing necessary reports and reporting as needed
- Communicating and explaining CDE Lightband billing, receipt, and payment systems as needed
- Performing other duties as assigned of a similar nature or to provide assistance as needed
To be successful in this role, you will need:
- A high school degree or equivalent
- Experience in customer service, call center, dispatch, or a related field
- CPR/AED certification or ability to obtain upon hire
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
This is an indoor office position that requires prolonged periods of sitting with opportunities for breaks. You will need to be able to clearly communicate in both face-to-face and phone interactions.
CDE Lightband is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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