Computer Field Technician

1 week ago


Gaylord, Michigan, United States BC Tech Pro Full time
Job Opportunity

This is a Computer Field Technician position with BC Tech Pro, where you will be responsible for hardware repairs and installations on laptop and desktop units. As a skilled technician, you will work with Dell and Lenovo warranty services, completing hardware part replacements and ensuring timely resolution of customer issues.

Key Responsibilities:
  • Complete hardware part replacements for Dell and Lenovo warranty services
  • Work with customers to confirm a window for onsite service
  • Log into the tech portal daily to accept, code, and map out calls
  • Use reliable transportation to run calls and access to a computer and internet to log onto the portal

Benefits:
  • Pay starts at $35 per ticket
  • Pay period is every Friday after the first week of completing tickets
  • Parts will be provided by manufacturers, typically held at FedEx for pickup

Requirements:
  • Prior experience with laptop and desktop hardware
  • Certification in Dell and Lenovo (provided by the company)

About BC Tech Pro:
BC Tech Pro is a leading provider of technical services, committed to delivering exceptional customer experiences. We are seeking a skilled Computer Field Technician to join our team and contribute to our mission of excellence.

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