Hotel Guest Services Representative

22 hours ago


Bellevue, Washington, United States Sonesta International Hotels Full time
Job Title: Guest Service Agent

At Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team.

Job Summary:

The Guest Service Agent is responsible for delivering exceptional guest experiences by providing personalized service, resolving issues, and ensuring a seamless stay for our guests.

Key Responsibilities:
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues.
  • Process cash and credit card transactions accurately, maintaining the security of cash, credit card transactions, and guest information.
  • May book guest reservations, process cancellations, revisions, and updates on changes.
  • Upsell rooms to maximize revenue, following the overall seasonal demand reservation strategy.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control, and release guest safe-deposit boxes.
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Requirements:
  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • Valid driver's license required.
Benefits:

Sonesta recognizes the importance of benefits in supporting the health and financial security of our employees and their families.

  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.
  • Hospital Indemnity.
  • Critical Illness Insurance.
  • Accident Insurance.


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