IT Support Specialist

16 hours ago


Tucson, Arizona, United States Silverado Technologies Inc Full time

**Job Title:** Technical Support Associate

Silverado Technologies Inc is seeking a skilled and motivated individual to join our team as a Technical Support Associate. This role provides an excellent opportunity for individuals looking to start or advance their career in the IT industry.

**Job Description:

Company Overview

Silverado Technologies Inc is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for over two decades. We empower business growth through technology by providing our clients with real solutions and world-class service that starts with understanding and caring about our clients' goals and concerns.

Compensation and Benefits

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and qualifications. Our comprehensive benefits package includes health care plan, matching 401k retirement plan, flexible paid time off, company-paid life insurance, and group rates for critical illness insurance, individual life insurance, disability income insurance, and accident insurance.

Required Skills and Qualifications

We are seeking a highly motivated and detail-oriented individual with 1+ years of technical support experience, preferably in an IT helpdesk or customer support role. The ideal candidate will have strong verbal and written communication skills, strong problem-solving abilities, and the ability to work well in a team environment and learn quickly on the job. A CompTIA A+, Network+, or Microsoft 365 Fundamentals certification is preferred.

Duties and Responsibilities

The Technical Support Associate will be responsible for providing front-line technical support to our clients by assisting with day-to-day IT troubleshooting and maintenance. This includes responding to support requests through multiple channels, troubleshooting and resolving routine issues related to desktops, laptops, mobile devices, software applications, and basic network connectivity. The successful candidate will also be required to maintain accurate documentation of support interactions, issues resolved, and follow-up actions in our ticketing system.



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