Customer Service Representative

9 hours ago


Mason, Ohio, United States First Financial Bancorp Full time

We are seeking a highly motivated and results-driven Customer Service Representative to join our Middle Market team at First Financial Bancorp. As a key member of our team, you will be responsible for handling incoming calls from business-to-business customers with questions regarding lease contracts, payoff, making payments, taxes, and other related matters.

The ideal candidate will possess excellent verbal communication skills, be customer service driven, and have a strong work ethic. A minimum of 1 year experience in a collections role and knowledge of MS Office (Word, Excel, Outlook, Access) are required. A B.A. or some college education is preferred, as well as knowledge of Aspire and/or Lease Plus.

As a Customer Service Representative, you will be responsible for researching and resolving customer concerns, working collaboratively with legal, accounting, and other departments, and recording accurate and detailed notes in our system. You will also be responsible for collecting past due invoices, generating 30 and 60 day past due letters to customers, and making outbound calls as required for light collections.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.

We are an E-Verify Employer and comply with all applicable laws and regulations.



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