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Customer Service Representative

2 months ago

Mountlake Terrace, Washington, United States Premera Blue Cross Full time
Transforming Healthcare, One Interaction at a Time

At Premera Blue Cross, we're committed to making healthcare work better for our members and customers. As a Customer Service Representative, you'll play a vital role in delivering exceptional service and support to those who need it most.

Key Responsibilities:

  • Provide inbound and outbound customer service support via phone, email, or chat
  • Resolve customer inquiries and issues in a timely and professional manner
  • Document all customer interactions and maintain accurate records
  • Collaborate with internal teams to resolve complex issues and escalate as needed
  • Stay up-to-date on product knowledge and regulatory requirements

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous paid time off policy and employee recognition programs
  • Access to ongoing training and education to enhance your skills and knowledge

Requirements:

  • 1 year of customer service experience, preferably in a healthcare or insurance setting
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in MS Office

Preferred Qualifications:

  • 2 years of experience in a customer-facing role
  • Experience with healthcare or insurance software and systems
  • Knowledge of regulatory requirements and industry standards
  • Fluency in a second language

Premera Blue Cross is an Equal Opportunity Employer

We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.