Automotive Service Advisor

2 weeks ago


Providence, Rhode Island, United States Pep Boys Full time
Job Title: Automotive Customer Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.

Key Responsibilities:

  • Provide exceptional customer service, engage with customers, and build trust through effective communication.
  • Assist customers with scheduling appointments, understanding needs, and communicating processes and timelines.
  • Responsible for the organization and productivity of the service business, including work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Work with management to react to customer service issues, customer complaints, and business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with management to maintain a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interpret and retain information and apply knowledge appropriately.
  • Perform other duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Pay Range: $14.00 - $18.60 per hour, based on experience + commission.

We are an equal opportunity employer and welcome applications from all qualified candidates.



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