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Consumer Performance and Risk Analyst
2 months ago
The Consumer Performance and Risk Analyst is a critical role within the Consumer line of business, responsible for developing, maintaining, and administering key performance indicators and/or key risk indicators. This position will report to the Director of Compliance & Oversight, ensuring the standards of oversight for performance and risk management are upheld.
Key Responsibilities- Review weekly audit request postings for Retail and Private Bank, including sample selection, tracking, and troubleshooting as needed.
- Evaluate Retail and Private Banking work deemed key performance indicators regarding operational performance of the Consumer line of business.
- Communicate KPIs to Retail and Private Banking teams.
- Administer the program to assess final errors that should be reported and reflected in consumer operational performance.
- Report key performance indicators according to the frequency set in the program guidelines.
- Administer weekly audit documentation requests for Retail key performance indicators.
- Evaluate and review weekly audit documentation submitted by Retail and Private Banking teams for key performance indicator reporting.
- Prepare Consumer Banking key performance indicator (KPI) dashboards for publishing to Consumer Banking teams monthly.
- Monitor and maintain department email inboxes to ensure Consumer Delivery Team support for key performance indicator reporting.
- Develop and administer key risk indicators for Retail and Private Bank.
- Bachelor's degree or equivalent work experience.
- 3+ years of banking, analytics, compliance, or other relevant experience.
- Ability to work independently or in a group setting.
- Proficiency in the Microsoft Office Suite.
- Ability to evaluate work product objectively without bias.
- Ability to develop and maintain rapport with various departments to effectively obtain and document information.
- Ability to learn and understand documenting, evaluating, and analyzing processes that identify key risks and controls.
- Proficient problem-solving skills.
- 3+ years of experience in the production, processing, or evaluation of documentation related to Consumer Banking operational processes or procedures.
- Microsoft Power BI creation and design capabilities.
- Systemic or functional knowledge of UMB Bank's Loan and/or Deposit systems.
- Advanced knowledge of Microsoft Excel.
Minimum: $44, Maximum: $103,820.00
The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.
BenefitsUMB offers competitive and varied benefits to eligible associates, including Paid Time Off, a 401(k) matching program, annual incentive pay, paid holidays, a comprehensive company-sponsored benefit plan, health savings, flexible spending, and dependent care accounts, adoption assistance, an employee assistance program, fitness reimbursement, tuition reimbursement, an associate wellbeing program, an associate emergency fund, and various associate banking benefits. Benefit offerings and eligibility requirements vary.
About UMBUMB is a company that values its employees and the community. We are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to to let us know the nature of your request.
