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Assistant Manager

2 months ago


Tracy, California, United States Sonic Full time

Job Summary:

The Assistant Manager at Sonic Drive-In is a key member of the restaurant team, responsible for assisting the General Manager in managing drive-in operations. This role involves training and supporting employees to ensure quality food service, maintaining a clean and safe environment, and providing excellent customer service.

Key Responsibilities:

  • Manage, train, and monitor team members, carhops, and skating carhops to ensure high-quality food service and customer satisfaction.
  • Direct and assign employees as needed to meet operational standards and ensure efficient service.
  • Adhere to and monitor employee compliance with the restaurant employee handbook, policies, and practices.
  • Perform opening and closing duties, including inventory management and administrative tasks.
  • Monitor and adjust staffing levels, inventory levels, and food cost control to optimize restaurant performance.
  • Assist with administrative duties, including maintaining files, records, and required documentation.
  • Reinforce a customer service mentality and ensure all employees focus on serving customers at all times.
  • Respond promptly and respectfully to guest requests and report complaints to the General Manager.

Requirements:

  • Ability to work irregular hours, nights, weekends, and holidays.
  • General knowledge and understanding of the restaurant industry or retail operations.
  • Minimum of six months of restaurant management experience (QSR) or one year entry-level retail management experience.
  • Effective communication skills, basic math, reading, and computer skills.
  • Ability to follow directions and work with autonomy once given directions, ability to multi-task and successfully solve problems.
  • Willingness to abide by the appearance, uniform, and hygiene standards at Sonic.

Preferred Qualifications:

  • Friendly and smiling faces that enjoy providing courteous food service to guests.
  • Professional individuals who value people and demonstrate respect for others.
  • A team player willing to meet and exceed drive-in goals and objectives.
  • Strong leadership skills with the ability to motivate and lead team members.
  • Dedicated individuals with a proven track record of building sales, creative marketing, expense management, and developing people into successful teams.