Veteran Care Logistics Specialist
3 weeks ago
The Veteran Care Logistics Specialist plays a vital role in delivering medical equipment and mobility solutions to veterans. As a Veteran Care Logistics Specialist, you will be responsible for scheduling, coordinating, and dispatching technicians for service appointments, assisting with remote equipment troubleshooting, and ensuring a positive experience for veterans.
Responsibilities:
- Develop and optimize technician routes up to two weeks in advance, considering veterans' needs and locations.
- Ensure timely technician dispatch for all service appointments, adjusting as needed based on technician availability, veteran location, and service urgency.
- Prioritize urgent setups (within 6 hours) and standard setups (within 24 hours).
- Communicate daily schedules and provide real-time route updates to technicians.
Estimated Salary: Based on industry standards and location, the estimated salary for this position is between $18 to $23 per hour. The actual compensation may vary based on individual qualifications and experience.
Qualifications:
- Technical Skills: Proficiency in scheduling and CRM software; familiarity with Salesforce is a plus.
- Communication: Strong verbal and written skills; able to communicate effectively with veterans, technicians, and VA representatives.
- Problem-Solving: Strong organizational and problem-solving abilities to manage scheduling conflicts and equipment issues.
- Additional Skills: Knowledge of veteran service locations and experience with quality assurance.
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