Front Desk Representative

1 week ago


Anchorage, Alaska, United States Hilton Garden Inn Anchorage Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Anchorage. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Check-in and Check-out: Perform all check-in and check-out tasks with a welcoming disposition, confirming group reservations and providing assistance as needed.
  • Reservation Management: Manage online and phone reservations, informing customers about payment methods and verifying their credit card data.
  • Guest Registration: Register guests, collecting necessary information such as contact details and exact dates of their stay.
  • Room Assignment: Welcome guests upon their arrival and assign rooms, providing information about our hotel, available rooms, rates, and amenities.
  • Client Support: Respond to clients' complaints in a timely and professional manner, liaising with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
  • Group Reservations: Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
  • Upselling: Upsell additional facilities and services, when appropriate, and maintain updated records of bookings and payments.
Benefits:
  • Enjoy a discount on Hilton Brand hotel stays.
  • Take advantage of medical, dental, vision, 401k, paid time off, Flexible Spending Accounts, and more.


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