Education Support Specialist

3 days ago


St Petersburg, Florida, United States Fa Solutions Llc Full time
Education Support Specialist Job Summary:

Fa Solutions Llc is a leading provider of education solutions, and we are currently seeking a highly skilled Education Support Specialist to join our team. In this role, you will be responsible for supporting students through various stages of their educational journey, from recruitment to graduation. This is a high-touch, inbound/outbound phone solution with high expectations in providing an excellent student experience. The ideal candidate will possess exceptional customer service skills, professionalism, and the ability to work independently as well as collaboratively with team members, administrators, and staff.

The primary duties and responsibilities of this position include:
  • Providing exceptional customer service to students, parents, and faculty via phone and email.
  • Becoming familiar with education laws, policies, and procedures.
  • Assisting students with course selection and registration.
  • Advising on financial aid status and next steps.
  • Understanding the financial process flow including the student payment process.
  • Working within several VPNs, financial, and student information software systems, updating notes, documenting activities.
  • Toggling between different emails and systems to gather information and provide status updates.
  • Attending remote training sessions to receive updated information about new programs and services.

Estimated Salary Range: $50,000 - $70,000 per year based on location and experience.

We offer a dynamic and supportive work environment, competitive salary, and opportunities for professional growth and development. If you are a compassionate and organized individual with exceptional communication and problem-solving skills, we encourage you to apply.

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