Master Plumber

4 days ago


Austin, Texas, United States Stan's Heating, Air, Plumbing, and Electrical Full time
Job Overview

Stan's Heating, Air, Plumbing & Electrical is seeking a highly skilled Licensed Plumber to join our team. As a key member of our plumbing and HVAC team, you will be responsible for delivering top-notch services to our customers.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for every customer interaction.
  • Meet productivity targets, contributing to team and branch goals, and achieving core KPIs.
  • Maintain and enhance technical skills, offering multiple solutions to customers based on thorough system evaluation.
  • Clearly explain recommended solutions, ensuring customer understanding and satisfaction.
  • Perform service, repair, installation, or replacement of plumbing systems, meeting code requirements.
  • Maintain communication with customers, ensuring clarity and satisfaction throughout the service call.
  • Provide operation and maintenance guidance to customers, collect payments, and request online reviews.
  • Utilize company-provided tablet and software, coordinate with Dispatchers and Service Manager, address follow-up questions.
  • Uphold company image through professional appearance and behavior, attend training and meetings as required.
Requirements
  • Master or Journeyman's license required.
  • Strong customer service, analytical, problem-solving, and communication skills.
  • Excellent time management, organizational skills, and ability to maintain a well-inventoried service truck.
  • Adaptability to changing business practices and customer needs, willingness to work flexible hours.
  • Ability to handle invoicing, timesheets, and paperwork accurately and promptly.
  • Maintain a clean driving record and drive safely at all times.
  • Ability to pass a criminal background check and drug screening.
Benefits
  • Competitive Performance Base Pay: Make over 6 figures
  • Comprehensive benefits package including 401K, health insurance, life insurance, and dental & vision insurance, PTO, Paid Holidays.
  • Ongoing training and professional development opportunities.
  • Supportive and collaborative work environment.
  • Opportunities for career advancement.

Stan's Heating, Air, Plumbing & Electrical is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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