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Plumbing Professional

2 months ago

Austin, Texas, United States Len The Plumber Full time
{"title": "Plumbing Service Representative", "content": "Plumbing Service Representative

Are you a skilled and motivated professional looking to advance your career in the plumbing industry? We are seeking a highly qualified Plumbing Service Representative to join our team at Stan's Heating, Air, Plumbing & Electrical.

About Us:

At Stan's, we pride ourselves on delivering top-notch services in heating, air conditioning, plumbing, and electrical work. Our reputation as the leading provider in the greater Austin area is built on our commitment to excellence and customer satisfaction.

We offer a supportive and dynamic work environment where you can grow and succeed.

Key Responsibilities:

  • Follow Stan's Service System for top-notch customer experience, aiming for positive reviews, referrals, and repeat business.
  • Meet personal productivity targets, contributing to team and branch goals, achieving core KPIs.
  • Maintain and enhance technical skills, offering multiple solutions to customers based on thorough system evaluation.
  • Clearly explain recommended solutions, ensuring customer understanding and satisfaction.
  • Perform service, repair, installation, or replacement of plumbing systems, meeting code requirements.
  • Maintain communication with customers, ensuring clarity and satisfaction throughout the service call.
  • Provide operation and maintenance guidance to customers, collect payments, and request online reviews.
  • Utilize company-provided tablet and software, coordinate with Dispatchers and Service Manager, address follow-up questions.
  • Uphold company image through professional appearance and behavior, attend training and meetings as required.

Requirements:

  • Master or Journeyman's license required.
  • Strong customer service, analytical, problem-solving, and communication skills.
  • Excellent time management, organizational skills, and ability to maintain a well-inventoried service truck.
  • Adaptability to changing business practices and customer needs, willingness to work flexible hours.
  • Ability to handle invoicing, timesheets, and paperwork accurately and promptly.
  • Maintain a clean driving record and drive safely at all times.
  • Ability to pass a criminal background check and drug screening.

What We Offer:

  • Competitive performance base pay, making over 6 figures.
  • Comprehensive benefits package including 401K, health insurance, life insurance, and dental & vision insurance, PTO, Paid Holidays.
  • Ongoing training and professional development opportunities.
  • Supportive and collaborative work environment.
  • Opportunities for career advancement.

Disclaimer:

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

"}