Customer Service Ambassador

1 day ago


Arlington Heights, Illinois, United States Signature Aviation Full time
Job Summary

Signature Aviation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operations (FBO) team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries, and resolving issues in a timely and professional manner.
  • Work closely with our team to ensure seamless communication and coordination, ensuring that all customer needs are met.
  • Assist with various tasks, including concierge services, fuel transactions, and other administrative duties.
  • Maintain a high level of knowledge about our facilities, services, and surrounding areas to provide accurate information to clients.
  • Collaborate with our team to identify and implement process improvements, ensuring that our services are delivered efficiently and effectively.
  • Ensure compliance with all company policies, procedures, and regulatory requirements.
Requirements
  • High School diploma or equivalent required.
  • Minimum of 18 years of age.
  • Valid state license required where applicable.
  • Professional appearance and excellent communication skills.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Ability to lift light to moderately heavy items and work in varying weather conditions.
Preferred Qualifications
  • Three to six months of experience in aviation, FBO, hospitality, customer service, or a related field.
  • Knowledge of radio procedures and protocols.
What We Offer

Signature Aviation offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off. We are committed to providing a positive and supportive work environment, where our employees can grow and develop their skills.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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