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Technical Support Analyst
2 months ago
Location: Ashburn, VA
Reports to: IT Manager
FLSA Status: Full-Time / Exempt
Work Shift: 8:00 a.m. to 5:00 p.m. / Mon. – Fri.
ABOUT US: EMCOR Group, Inc. is a leading provider of mechanical and electrical construction services. Our extensive experience encompasses a wide array of commercial and governmental projects, including data centers, healthcare facilities, sports venues, convention centers, hospitality establishments, and research facilities.
SUMMARY: The IT Support Specialist plays a crucial role in assisting the organization in achieving its objectives by supporting the IT Manager with daily IT operations and functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Key responsibilities include but are not limited to:
- Providing daily IT support as required.
- Managing inventory, setup, and maintenance of computers, software, printers, and mobile devices.
- Overseeing antivirus and patch management, as well as monitoring computer and server operating systems.
- Offering basic support for Active Directory Users & Computers.
- Delivering end-user help desk assistance.
- Ensuring compliance with Corporate Standard Operating Procedures (SOPs).
- Administering mobile phones and tablets.
- Maintaining a valid driver's license and reliable transportation for occasional travel to local sites.
- Executing additional tasks as assigned by the IT Manager.
The ideal candidate for this position is someone who exhibits a high level of service, dedication, and execution. Required characteristics, knowledge, skills, and abilities include:
- Exceptional customer service skills, patience, strong organizational abilities, and effective communication.
- Proficiency in computer software, hardware maintenance, and technical support.
- Experience in diagnosing, repairing, and upgrading PC hardware along with basic network troubleshooting.
- Self-motivated with keen attention to detail.
- Strong interpersonal skills with the ability to interpret diverse communication styles.
- Associate's degree in a relevant field.
- High School Diploma or equivalent.
- Support experience with Microsoft Windows 10 & 11 Operating Systems.
- Experience with Windows Server 2016 & 2019 Operating Systems.
- Familiarity with Microsoft 365 Suite.
- Basic knowledge of Microsoft Active Directory.
The following attributes are essential for successful performance in this role:
- Excellent written and verbal communication skills.
- Ability to effectively organize and manage multiple tasks while prioritizing work.
- Integrity, professionalism, and commitment to company values.
- Strong attention to detail.
- Self-motivated and capable of working efficiently in a fast-paced environment.
- Exceptional organizational, communication, strategic, technical, analytical, problem-solving, and multitasking skills.
- Ability to foster positive working relationships across various levels of employees, management, suppliers, and clients.
- CompTIA or Microsoft Certifications or equivalent experience.
- Familiarity with Carbon Black or similar endpoint security technologies.
- Experience with Microsoft Intune, SCCM, and Autopilot or similar endpoint management technologies.
- This position is on-site.
- Occasional travel may be required.
- Standard work hours are generally 40 hours per week but may vary based on business needs.
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee frequently uses hands to manipulate objects, tools, or controls. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee may occasionally need to commute to field locations.
LANGUAGE SKILLS: The ability to effectively communicate, cooperate, and collaborate with various levels of employees, government agencies, subcontractors, and suppliers is essential.
We offer a competitive salary and a comprehensive benefits package, always seeking individuals with the talent and skills necessary to contribute to our ongoing growth and success. Equal Opportunity Employer/Veterans/Disabled.
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