Service Drive Team Lead

3 weeks ago


Flagstaff, Arizona, United States Babbitt Ford Full time
Job Overview
We are seeking an experienced Service Drive Manager to join our team at Babbitt Ford in Flagstaff, Arizona. This is a unique opportunity to lead a high-performing Service department and drive customer satisfaction.

As a Service Drive Manager, you will be responsible for managing the daily operations of the Service department, including customer resolution, coaching, and training for improvement of service advisors' overall customer service skill set. You will also manage and improve overall shop throughput by working with dispatch, advisors, shop foremen, and service management. Additionally, you will train, coach, and develop all advisors in daily process improvement, technology utilization, selling on the drive, overall communication, management of open repair orders, customer scheduling, and how to continually offer A+ customer service.

The ideal candidate will have experience with FMC dealer, PTS Oasis, One CX, Dealer Track DMS, and Xtime scheduling. We offer a competitive pay plan with a combination of salary, commission, and bonus, as well as great benefits, including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, flexible health spending accounts, dependent care flexible spending accounts, disability short- and long-term insurance, group life insurance, and life accidental death insurance.

If you are a results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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