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Mobile/In-Store Repair Technician

2 months ago

Nampa, Idaho, United States Asurion Full time

Job Summary:

We are seeking a skilled and customer-focused Mobile/In-Store Repair Technician to join our team at Asurion. As a key member of our retail team, you will be responsible for providing exceptional customer service and technical support for our customers' electronic devices.

Key Responsibilities:

  • Repair and Troubleshoot Devices: Diagnose and repair a wide range of electronic devices, including smartphones, tablets, and laptops.
  • Provide Excellent Customer Service: Deliver world-class customer service, ensuring that customers are satisfied with their experience and leave with a positive impression of our brand.
  • Sell Connected Home Products: Effectively promote and sell our Connected Home products to customers, highlighting their benefits and features.
  • Manage Inventory: Maintain accurate inventory levels, ensuring that we have the necessary parts and supplies to meet customer demand.
  • Work in a Retail Environment: Spend time working in our retail store, interacting with customers, and providing technical support and sales assistance.
  • Drive Company-Provided Van: Safely operate our company-provided van to visit customers at their locations, providing on-site repair and sales services.

Requirements:

  • Valid Driver's License: Possess a valid driver's license and an acceptable driving record.
  • Customer Service Experience: One year of customer service or retail sales experience preferred.
  • Technical Skills: Six months of experience with product service support or electronics troubleshooting, and knowledge of mobile devices and operating systems.
  • Communication Skills: Strong oral and written communication skills, with the ability to effectively communicate technical information to customers.
  • Teamwork and Adaptability: Ability to work collaboratively with others, adapt to changing situations, and meet evolving key performance objectives.

About Asurion:

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, ensuring our nearly 300 million customers get the most out of their devices, appliances, and connections.