Store-in-Store Manager

4 weeks ago


Nampa, Idaho, United States T-Mobile Full time
Job Overview

The Store-in-Store Manager is a key member of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations. This role requires a strong leader who can create energy and excitement around our products and services, while also driving sales and customer engagement.

Key Responsibilities
  • Leadership:

    Infuse every Mobile Expert with a passion for customers by thoroughly orienting and grounding them to a standard of loving our customers. Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations. Effectively manage customer flow/wait time, keep current on products, services, and promotions, and create competitive best practices amongst the Mobile Expert team.

  • Sales and Customer Engagement:

    Proactively engage with a broad range of customers in a highly visible and energetic retail environment. Make customers feel comfortable and welcomed into the T-Mobile environment while educating them about our products and services. Ensure customer satisfaction by providing best-in-class customer experience by building loyalty.

  • Account Partnership:

    Build strong relationships with Store-in-Store partner leadership for a mutual partnership to success. Create lasting partnerships with Store-in-Store partner sales teams in nearby departments to drive successful customer outcomes and referrals.

Requirements
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)
  • 2-4 years Management experience in retail sales (Required)
  • 2-4 years Sales & sales management experience (Required)
What We Offer

T-Mobile offers a competitive compensation package, including a base salary and incentives. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.


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