Installation Coordinator

1 week ago

San Francisco, California, United States EV Group, Inc. Full time
Job Title: Installation Coordinator

Reports to: Sr. Manager

Classification: Non-Exempt

Summary:

This position is responsible for leading equipment installations and upgrades at customer sites. The Installation Coordinator is the onsite point of contact for Site Coordinators, Project Managers, and Customer Equipment Tool Owners (TO) Manufacturing Technicians (MT). The role involves implementing detailed, complex customer installation plans for both reliability and process qualification and sign-off.

Key Responsibilities:

  1. Leads all equipment installations and upgrades at customer sites, including managing and leading all meetings pertaining to the projects.
  2. Provides status updates and daily reports to Site Coordinator, Project Manager, and Customer.
  3. Resource planning in coordination with the Project and HQ Customer Support Management department.
  4. Direct point of contact for Project Manager for assigned projects.
  5. Timely and efficient escalation, especially regarding on-site employees, to the Installation & Support Manager.
  6. Continuous improvement of the installations in terms of process and scheduling, systematic data collection, evaluation, and communication to the relevant areas.
  7. Able to perform tasks and job functions with limited supervision; mentors and provides technical assistance and training to onsite FSEs.
  8. Creates and updates documentation for installation work and tasks.
  9. Responsible for maintaining the check out, check in, and calibration of all specialty install tools and equipment.
  10. Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
  11. Recommends appropriate action and maintains ongoing awareness of existing and potential situations.
  12. Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings, and communicates professionally by email and telephone, as needed.
  13. Prepares and submits all required paperwork on a timely, routine basis.
  14. Maintains all assigned equipment logs and records promptly and thoroughly.
  15. Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
  16. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.
  17. Other duties, as assigned.

Additional Responsibilities:

  1. Initiates purchase orders for parts and service.
  2. Maintains and performs repairs on company demo cleanroom equipment.
  3. Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.
  4. Keeps informed and trained on the company's most current systems, methods, and procedures, including site safety.
  5. Assists in planning the daily work schedule within assigned territory to ensure completion of preventative maintenance and remedial maintenance.
  6. Demonstrates excellent customer service skills (foreign and domestic).
  7. Mentors and provides technical assistance and training to less experienced personnel.
  8. Exhibits good housekeeping practices in all work areas.

Qualifications:

  1. This position requires an associate degree (preferably bachelor's degree) and at least two (2) years of experience on EVG equipment or up to 6-10 years of experience installing/repairing semiconductor/electronic production equipment.
  2. Advanced electromechanical troubleshooting skills.
  3. Knowledge of quality improvement process methods and terminology.
  4. Ability to identify and solve advanced process-related system problems.
  5. Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.
  6. Must have advanced PC skills.

Physical Demands:

  1. While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

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