Contact Center Support Specialist

4 weeks ago


Vienna, West Virginia, United States Integral Services Company Full time

Job Summary

We are seeking a highly skilled Contact Center Agent to join our team at Integral Federal. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and working collaboratively with our team to achieve our goals.

Key Responsibilities

  • Provide customer service to clients via phone, email, and chat
  • Resolve technical issues related to FinCEN mission systems and applications
  • Work collaboratively with our team to achieve our goals
  • Stay up-to-date with FinCEN system information, changes, and updates

Requirements

  • 2 years of contact center experience required
  • Active SECRET security clearance required
  • Fluent in both spoken and written English
  • Ability to provide Spanish-speaking staff meeting the "Full Professional Proficiency" (Level 4) as defined by the US State Department

What We Offer

  • Comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)
  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off & Holidays
  • Earned Bonuses & Awards
  • Professional Training Reimbursement
  • Employee Assistance Program

About Us

Integral Federal is a leading provider of federal defense, intelligence, and civilian solutions. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity Employer.



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