Contact Center Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Contact Center Agent to join our team at Integral Federal. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and working collaboratively with our team to achieve our goals.
Key Responsibilities
- Provide customer service to clients via phone, email, and chat
- Resolve technical issues related to FinCEN mission systems and applications
- Work collaboratively with our team to achieve our goals
- Stay up-to-date with FinCEN system information, changes, and updates
Requirements
- 2 years of contact center experience required
- Active SECRET security clearance required
- Fluent in both spoken and written English
- Ability to provide Spanish-speaking staff meeting the "Full Professional Proficiency" (Level 4) as defined by the US State Department
What We Offer
- Comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off & Holidays
- Earned Bonuses & Awards
- Professional Training Reimbursement
- Employee Assistance Program
About Us
Integral Federal is a leading provider of federal defense, intelligence, and civilian solutions. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity Employer.
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