Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Assistant to join our team at ABC Professional Enterprise LLC. As a key member of our operations team, you will provide exceptional customer service to dock residents and guests, ensuring a high level of satisfaction and loyalty to our marinas.
About the Role- Assist with clerical duties, including accurately maintaining customer information in back-office software.
- Operate office equipment, such as copiers, scanners, and phones, to efficiently manage daily tasks.
- Answer phone calls, direct messages to relevant staff members, and prepare written communication for customers.
- Maintain accurate records related to office activities, business transactions, and other matters.
- Prepare written communication, memos, forms, contracts, and reports according to instructions.
- Manage calendars and schedules appointments for events and meetings.
- Build trusting relationships with customers, colleagues, and suppliers through excellent communication and interpersonal skills.
- Work with Event Managers to assess event needs, plan details, and coordinate staff coverage.
- Ensure events meet legal, safety, and health requirements.
- Respond to client inquiries, collect payments, and plan for potential scenarios.
- Knowledge of back-office computer systems (ERP software).
- Ability to work flexible hours, including nights and weekends.
- Valid Driver's License required.
- Excellent time management and organizational skills.
- Proficient with Microsoft Office Suite or related software.
- Customer Service experience of 1 year preferred.
- Associate degree or higher.
$20-$22 per hour.
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