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Retail Sales Specialist

2 months ago

WilkesBarre, Pennsylvania, United States The Cannabist Full time

Reports to: General Manager

Position Overview: Under general supervision, Retail Sales Specialists provide assistance and education to each customer with medical cannabis needs. Sales Associates ensure that every customer receives the appropriate products that will best support their specific health conditions.

Compensation: $16/hour

Work Schedule: Full Time / including weekends

Key Responsibilities:

  • Ensure all customer intake forms and related documentation are accurately completed and filed, then enter all relevant information into the database for future reference.
  • Verify customer purchase limits prior to entry into the consultation area and communicate these limits to the relevant pharmacist.
  • Deliver Exceptional Customer Service by fostering and maintaining positive relationships with customers.
  • Respond to inquiries from customers regarding products, training, and general information.
  • Manage customer records through the use of a medical marijuana database.
  • Update and maintain databases as necessary.
  • Process customer orders efficiently.
  • Promote and sell all products offered by The Cannabist.
  • Establish and uphold a high level of integrity and trust regarding specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

  • Must be at least 21 years of age.
  • Two years of direct customer service experience required.
  • Retail experience is highly desirable.
  • Familiarity with Point-of-Sales systems.
  • Proficient in Windows Operating System and Microsoft Outlook.

Travel Percentage: 0%

FLSA Status: Non-exempt

Additional Abilities Required:

  • While performing the duties of this position, the employee is required to stand, walk, or sit for extended periods, use hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). The ability to communicate verbally with co-workers, customers, and vendors is essential. The noise level in the work environment is typically moderate.
  • Note: This job description does not restrict the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About The Cannabist Company:

The Cannabist Company, previously known as Columbia Care, is a leading cultivator, manufacturer, and provider of cannabis products and related services, with licenses across 14 U.S. jurisdictions. The Company operates 104 facilities, including 81 dispensaries and 23 cultivation and manufacturing sites, some of which are under development. The Cannabist Company is one of the original multi-state providers of cannabis in the U.S., delivering industry-leading products and services to both medical and adult-use markets. The company offers a wide range of products, including flower, edibles, oils, and tablets, and manufactures popular brands.

Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion, The Cannabist Company has earned a place on mg Magazine's America's Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package, including competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan options, dental, vision, pet and life insurance, 100% paid short-term disability, optional long-term disability insurance, and more.

Salary: $16 USD per hour