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Customer Engagement Representative
2 months ago
Customer Experience Specialist (Advisor) - Job Overview
Position Summary
As a part-time entry-level associate, you will enjoy numerous benefits tailored to your role and tenure.
Benefits Include:
- Backup childcare services
- Tuition assistance for you and your dependents
- Generous employee discounts
- Medical and dental coverage, along with paid time off
- Rewards and discounts for engaging with new products
- Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.
Customer Experience Specialists serve as the welcoming face of Best Buy, dedicated to identifying the ideal solutions for each customer's immediate and future needs. They foster enduring relationships with customers by providing tailored and exceptional service over time.
Our specialists receive comprehensive training to effectively recommend suitable products and services. This training encompasses the essentials of delivering outstanding product knowledge and customer service in a customer-centric environment. You will be trained in the department that aligns with your interests and will have the chance to learn about new and exciting product categories as they emerge.
At Best Buy, we cultivate work environments where every employee feels a sense of belonging and contributes to our collective mission. We are committed to being a leading company for both our customers and employees by fully embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we strive to ensure our workforce reflects the communities we serve.
We are passionate about building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that promotes individual and team success, you will find a great fit here.
Key Responsibilities
- Warmly greets and engages with customers.
- Utilizes acquired skills and knowledge to suggest products and services that meet customers' current and future needs.
- Acts as a brand ambassador, merging your enthusiasm for the Best Buy brand, customer service, and technology in support of our customers.
- Assists customers with their orders, returns, and exchanges.
- Continuously applies knowledge and expertise through ongoing learning and self-development.
- Employs available tools to stay updated on skills and promotional initiatives.
- Contributes to profitable growth during critical business periods while maintaining a customer-focused approach.
- Ensures the department is clean, well-stocked, and visually appealing.
- Collaborates effectively with supervisors and associates in other departments.
Basic Qualifications
- Ability to thrive in a fast-paced, team-oriented environment.
- Flexibility to work a schedule that accommodates your availability.
