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Canine Care Team Leader

2 months ago

St Louis, Missouri, United States No Leash Needed Full time

The Canine Care Team Leader plays a vital role within our esteemed pet resort. At No Leash Needed, we are dedicated to our mission of "Pet Lovers Delighting Pet Lovers," which we embody through our values of being Playful, Passionate, Personal, and Professional. The ideal candidate for this role will not only resonate with this ethos but will also be a collaborative team member, self-driven, receptive to guidance, possess outstanding communication abilities, and demonstrate meticulous attention to detail. This position is rooted in service, and it is essential to have a genuine passion for assisting both pets and their owners. Your responsibilities will span across our Daycare, Boarding, and Front Desk operations, ensuring the well-being and safety of our furry guests. You will be engaged in daily interactions with dogs, maintaining the cleanliness of our facility, and ensuring client satisfaction.

Equal Employment Opportunity:

No Leash Needed is an Equal Opportunity / Affirmative Action employer committed to fostering diversity in the workplace. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.

Qualities We Value:

  • A deep love for animals, particularly dogs and cats, with a willingness to learn about animal behavior to ensure their safety.
  • Commitment to safe and gentle handling practices; aggressive or aversive techniques are strictly prohibited.
  • Customer Service Focused - Ability to meet customer needs while adhering to company policies. Skilled in managing challenging customer interactions; responds promptly to requests for assistance and builds trust with clients.
  • Effective communicator, both in writing and verbally, with clients about their pets, striving to create lasting relationships.
  • Physical capability to perform tasks that involve sitting, standing, walking, bending, reaching, pulling, pushing, and grasping.
  • Conflict Resolution Skills - Ability to address conflicts with tact and diplomacy.
  • Team-oriented mindset with a willingness to support other departments as needed.
  • A cheerful, friendly, and positive attitude that fosters teamwork.
  • Strong attention to detail, especially in documentation, with proficiency in computer systems such as Microsoft Office.
  • Dependable, punctual, and reliable.
  • Flexibility to work various shifts, including days, nights, weekends, and holidays.
  • Ability to take direction effectively and apply it independently.
  • Comfortable working in varying temperatures and environments, including outdoor settings and potentially noisy areas.
  • Willingness to handle various bodily fluids and maintain cleanliness.
  • Physical ability to manage dogs of all sizes and lift up to 60 lbs.
  • Other responsibilities as assigned.
Key Responsibilities:
  • Ensure every guest is treated with dignity and respect.
  • Oversee that all guests receive adequate food and water, while maintaining cleanliness of their bowls daily.
  • Assist in scheduling for team members.
  • Supervise team members and address daily operational needs for both staff and pets.
  • Ensure adherence to pet medication and feeding protocols.
  • Facilitate the training of new Pet Care attendants.
  • Maintain open communication between team members and management.
  • Assist in evaluating new dogs for playgroups.
  • Perform cleaning duties related to pet waste and maintain hygiene throughout the facility.
  • Lead dog walks to and from exercise areas.
  • Engage in playtime activities with pets, including fetch, exercise walks, and basic obedience games.
  • Assist with grooming tasks such as bathing and brushing.
  • Supervise multiple dogs during playtime, monitoring for potential conflicts.
  • Maintain a clean and healthy environment by adhering to cleaning protocols.
  • Monitor pet health through daily documentation of eating and elimination habits.
  • Alert management of any health concerns or unusual behaviors in pets.
  • Operate laundry equipment for cleaning pet items and ensure proper return to respective pets.
  • Maintain cleanliness and safety standards throughout the facility.
  • Notify management of low inventory levels for pet supplies and cleaning products.
  • Assist in maintaining the overall cleanliness of the property.
  • Report any safety or operational issues to management.
  • Collaborate with other departments as necessary.
A Day In The Life:

As a Canine Care Team Leader, you will be an integral part of a dedicated team focused on the daily care of our guests. Your shifts will vary, encompassing tasks such as walking dogs, providing bathroom breaks, feeding, administering medications, cleaning accommodations, and engaging in playtime. One day, you may ensure our overnight guests feel at home, while the next, you might oversee daycare activities to promote harmony among the dogs. You will interact with both the pets and their owners, documenting observations and sharing insights with management and pet parents. Be prepared for a hands-on role that includes cleaning, caring for pets, and receiving affection in return.

At No Leash Needed, we pride ourselves on delivering exceptional care and attention to every pet. Our award-winning training programs, safe and enjoyable dog daycare, and premium boarding services have established us as a preferred choice for pet owners. We are proud members of various professional pet organizations that uphold stringent standards in pet care.

Job Type: Full-time, Part-time

Education: No specific educational requirements

Work Location: On-site