Business Intelligence Manager

7 days ago

Mountlake Terrace, Washington, United States Mindful Support Services Full time
About Mindful Support Services

Mindful Support Services is a business-to-business support service for independent mental healthcare businesses. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing, and collecting payments from patients and insurers.

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high-quality mental healthcare.

We cultivate a collaborative, transparent, and energetic culture and the necessary tools and support for you to succeed. If you're eager to work in a fast-paced environment and make an impact as part of a growing team and scaling company, join us

About the Role

The Business Intelligence Manager will oversee and develop the Business Intelligence department, driving the maintenance and improvement of our data structures and existing projects. This role will be instrumental in developing and implementing data strategies and ensuring the effective use of data to support business objectives.

This entails applying advanced technical knowledge to solve moderately complex problems; determining approach, resources, schedules, and goals to meet stakeholder objectives; and supporting professional growth and development of team members.

This role requires a combination of leadership ability, business acumen, technical skill, and eagerness to make an impactful contribution by supporting business managers across the company with accurate and easily accessible data analytics.

Responsibilities
  • Lead a team of engineers who will design and develop data models, create data visualizations, describe the tools, technologies, applications, and practices used to collect, integrate, analyze, and present an organization's raw data in order to create insightful and actionable business insights into actionable plans.
  • Lead the Business Intelligence Team in allocating resources, approach, and tactical operations for projects and initiatives.
  • Collaborate cross-department and conducts briefings and area meetings; maintain frequent contact with other managers across the department to stay apprised of business needs and pain-points with business intelligence tools.
  • Partner with the Director of Operations in developing the strategic needs and development of the Business Intelligence Department.
  • Develop and implement BI strategies, policies, and procedures to ensure data accuracy, integrity, and security.
  • Manage a team, providing mentorship, guidance, and support in their daily activities, as well as professional development through regular feedback and goal setting.
  • Collaborate with business managers across the company to develop and maintain a keen understanding of how the business functions and measure success.
  • Engage with senior leaders to understand their informational needs and proactively suggest data-driven solutions to address business challenges.
  • Collaborate with cross-functional teams to understand business requirements and translate them into effective datasets that drive strategic decision-making.
  • Monitor and fine-tune business intelligence tools to ensure optimal performance.
  • Evaluate effectiveness of existing data structures and pipelines, and make recommendations on improvements, staying abreast of the latest developments in BI tools, techniques, and practices.
  • Provide insight and recommendations on best practices for data structure and warehousing, for both new and existing data streams.
  • Obtain project requirements from key stakeholders and collaborate with the Business Intelligence Engineer to outline and procure necessary data sets for the requested reports.
  • Maintain compliance to relevant laws and regulations regarding data privacy, particularly those pertaining to mental health information.
  • Develop strong business relationships with both internal and external personnel.

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