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Customer Service Ambassador
2 months ago
Job Summary:
As a Customer Service Representative I at Island Insurance Co, Limited, you will be responsible for providing exceptional service to our policyholders, agents, and other stakeholders. Your primary goal will be to resolve inquiries and issues related to billing, policies, and claims in a timely and professional manner.
Key Responsibilities:
- Respond to customer calls, emails, and other inquiries in a courteous and professional manner.
- Provide accurate and timely information regarding policy details, billing, and claims.
- Escalate complex issues to senior representatives or management as needed.
- Collaborate with internal teams to resolve customer issues and improve overall service quality.
- Stay up-to-date with company policies, procedures, and product offerings to provide informed support.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in using technology and software applications to manage customer interactions.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
