Business Process Analyst

2 days ago


Shaker Heights, Ohio, United States University Hospitals Full time
Job Description:
  • Salary: $80,000 - $110,000 per year.

This role serves as a liaison between IT and business service lines at University Hospitals. As a Business Process Analyst, you will provide application configuration support to enhance operational efficiencies and workflow needs. Key responsibilities include leading business workflow design, guiding application analysts, and troubleshooting application issues.

The position also entails system security oversight, disaster recovery management, and project leadership. You will maintain understanding of departments' business processes, own specific functionality and processes, and be responsible for all configuration, testing, and communication.

You will troubleshoot application issues and system hardware as needed, partner with end users to understand workflow and business processes, and oversee system security for assigned applications. Additionally, you will manage disaster recovery and backup requirements, act as team project lead in partnership with the Project Management Office, and mentor application analysts.

As an IT Operations Manager, you will independently manage application upgrades, testing, troubleshooting, and support efforts. You will also support/troubleshoot inbound/outbound interfaces, create reports and work problem tickets, evaluate and maintain system documentation, and collaborate with other application and clinical analysts to ensure system integrations.



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