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Car Wash Operations Manager

2 months ago

Rockford, Illinois, United States Circle K Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Rainstorm Car Wash location in Rockford, Illinois. As a key member of our team, you will be responsible for driving sales growth, improving site profitability, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Recruit, onboard, and train new employees, with a focus on employee engagement, performance management, and recognition.
  • Develop and implement strategies to grow sales volume and increase site profitability.
  • Manage operating P&L metrics, understanding how expenditures and costs impact business margins and pricing.
  • Ensure customer satisfaction by resolving inquiries, incidents, and issues in a timely manner.
  • Maintain a safe working environment by adhering to approved safety procedures.
  • Perform other duties and responsibilities as assigned.
Requirements
  • Strong leadership and communication skills, including active listening.
  • Experience with team building and sales.
  • Excellent customer service skills and ability to anticipate customer needs.
  • Proficient computer skills and strong work ethic.
  • High school diploma or equivalent required; some college preferred.
  • Three+ years of retail experience, with at least one year in a management role.
Working Environment

This position works in a typical outdoor car wash environment, with moderate to loud noise levels. The incumbent must be able to perform the job safely, adhering to OSHA safety guidelines and protocols.

Benefits
  • Competitive pay plus commissions opportunity.
  • Paid vacations.
  • Medical, dental, and vision coverage.
  • 401K plan with competitive company match.
  • Free employee car wash membership.
  • Tuition reimbursement.