Digital & IT Analyst
9 hours ago
We are seeking a highly skilled Digital & IT Analyst to join our team at Parker Hannifin Corporation Parker Aerospace Group. As a key member of our IT department, you will be responsible for maintaining and supporting the end users and workstation environment at our facilities.
Key Responsibilities- Manage incidents and requests in coordination with our global IT service desk, utilizing ITIL foundational principles.
- Provide direct interaction with internal customers, including investigating comprehensive business requirements and use cases and recommending appropriate solutions.
- Drive results and proactively identify and resolve problems.
- Create and communicate decisions impacting the wider business, effectively managing customer expectations.
- Provide monthly management reporting on the status of all projects.
- Stay abreast of new Digital and IT technological innovation/processes and research the usage at Parker.
- Prepare budgets for various IT capital and expense initiatives.
- Manage endpoint lifecycle of on-site assets.
- Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh.
- Develops training materials to support process changes and new technology introductions.
- Evaluate unplanned requests and determine appropriate priority and action.
- Coordinates with company leadership to determine new technologies and enhancements for the company's systems.
- Follow established safety and environmental policies, procedures, and methods applicable to the work area.
- Provide after-hour technical support as needed.
- Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
- Bachelor's degree.
- Must be self-motivated and a self-starter.
- ServiceNow experience required.
- At least 2 years of experience in an information technology role or related discipline.
- At least 2 years of experience in a support or service role, actively interacting with customers on a regular basis.
- At least 2 years of experience with maintenance and repair of computer hardware.
- Microsoft Active Directory applications.
- Business software applications, including Microsoft Office Suite.
- Manufacturing environment, preferred.
- ITIL Foundation, strongly preferred.
- Microsoft Certified Professional, preferred.
- Microsoft Certified Solutions Expert, preferred.
- CompTIA A+, preferred.
Parker Hannifin Corporation Parker Aerospace Group is a global leader in motion and control technologies. We are a Fortune 250 company with a long history of innovation and a commitment to excellence. We offer a worldwide network of applications engineering support, manufacturing facilities, and sales offices. With stocking and fabrication on five continents, our products are available anytime, anywhere.
We thrive on high-performance teams that are empowered to make decisions on both a big and small scale. We strive to make a positive impact on the lives of our employees by establishing an inclusive, caring, and friendly work environment. We encourage the continued education and skill development of our teams and offer advancement opportunities at a global division.
If you're looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, look no further.
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