Logistics Operations Specialist

3 weeks ago


New York, New York, United States Capsule Full time
About Capsule

Capsule is a revolutionary pharmacy that combines cutting-edge technology with a customer-centric approach. Our mission is to provide same-day, free medication delivery to our customers, making healthcare more accessible and convenient. We're a national presence with a strong presence in the healthcare and technology industries.

About the Role
  • Organize and optimize Capsule courier delivery routes to ensure timely and efficient customer deliveries, adhering to our operating principles and prioritizing customer satisfaction.
  • Collaborate effectively with the logistics team, including dispatchers, couriers, and operations leads, to ensure seamless communication and coordination.
  • Proactively identify and resolve challenges within delivery zones, implementing solutions to optimize efficiency and improve customer experience.
  • Monitor and track daily KPI metrics for on-time delivery and performance, providing regular reports and recommendations to leadership for informed decision-making.

Requirements
  • Valid driver's license with a minimum of 2 years of experience driving in a metropolitan area, with a clean driving record for the past 365 days.
  • Ability to safely drive for extended periods, up to 10 hours per shift, and safely lift items weighing up to 25 pounds.
  • Strong time management and problem-solving skills, with the ability to handle urgent matters autonomously while maintaining safety, compliance, and customer satisfaction.
  • Availability to work within expected schedules, including typical work hours of Monday-Friday, 7AM-3PM.

What We Offer
  • A competitive starting salary of $18 per hour, with a weekly pay schedule, paid time off, and commuter benefits.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • The opportunity to work alongside a talented team of professionals in the healthcare and technology industries.
  • The chance to contribute to a high-impact mission, building a pharmacy that works for everyone, in a $425 billion industry that touches 70% of Americans monthly.

Capsule is committed to building a diverse and inclusive team, with a wide range of perspectives and backgrounds. We believe that our differences are our strength, and we're excited to welcome talented individuals who share our vision for a better healthcare system.

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