Logistics Operations Manager

4 weeks ago

New York, New York, United States Gesture Full time
Job Title:
Logistics Operations Manager

Company:
Gesture

Location:
New York, NY - NON-REMOTE / NON-HYBRID


This role requires your presence at our NYC office, so please apply only if working from our NYC office is feasible for you at this time.


Type:
Full Time


At Gesture, we're revolutionizing the logistical e-comm-martech industry, and we're looking for a logistics and operations specialist to join our innovative team.

In this role, you'll oversee the entire delivery fulfillment process, manage courier recruitment and field operations, and directly handle customer experience and service.

This role ensures timely and efficient deliveries, resolves customer issues, and manages all logistics-related activities within the designated and assigned cities and serviceable markets.

The ideal candidate is highly organized, customer-focused, and has a strong background in logistics and operations skill set.

Key Responsibilities:
  • Oversee and manage the end-to-end delivery fulfillment process to ensure timely and accurate deliveries.
  • Monitor delivery performance and implement strategies to improve efficiency and reduce costs.
  • Collaborate with technology teams to optimize delivery routes and manage delivery timelines.
  • Lead the recruitment, training, and onboarding of new couriers to ensure a reliable and high performing delivery team.
  • Develop and implement field management strategies to ensure couriers meet performance standards.
  • Foster a positive working environment for couriers, ensuring clear communication, proper support, and performance feedback.
  • Coordinate logistics operations, including inventory management, distribution planning, and fleet management.
  • Analyze logistics data to identify areas of improvement, implement best practices, and optimize resources.
  • Ensure compliance with all relevant safety and operational regulations and standards.
  • Serve as the primary point of contact for customers, handling and resolving any delivery related issues or concerns.
  • Work directly with customers to address order issues, provide updates, and ensure a high level of satisfaction.
  • Gather customer feedback and implement improvements in the delivery process to enhance the customer experience.

Requirements:
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • 2+ years of experience in logistics, supply chain, or operations management, with direct customer service responsibilities.
  • Proven experience in managing delivery fulfillment and courier operations.
  • Strong leadership skills with a focus on team management and development.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Proficient in logistics software and technology solutions.
  • Strong analytical and problem solving skills.
  • Ability to work in a fast paced, dynamic environment and manage multiple priorities.

Preferred Skills:
  • Experience in a technology driven logistics environment.
  • Familiarity with the local market and regulations related to logistics and delivery.
  • Experience in directly managing customer relationships and resolving issues.

Compensation:
The pay range for this role is $52,500 to $65,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.

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