Health Care Assistant Professional

1 week ago

Akron, Ohio, United States Planned Parenthood of Greater Ohio Full time
About Planned Parenthood of Greater Ohio

We protect, promote, and provide empowered health care for people throughout Ohio.

Our mission is to make the greatest impact on the communities we serve, focusing on health disparities and achieving health equity among all races. We work through our health centers, educational programming, and public policy to end health disparities.

At Planned Parenthood of Greater Ohio, we strive to create a supportive work environment that results in a positive experience for patients and associates alike. Our In This Together workplace values and service standards bring associates together and foster an inclusive culture.

We are committed to ending health disparities and achieving health equity among all races. Our goal is to become the leading organization for high-quality reproductive health care.

We regularly demonstrate our shared organizational workplace values and standards to educate and care for the communities that we serve.

Job Summary

We are seeking a highly skilled Health Care Assistant - Patient Access to join our team at our Akron Health Center. The successful candidate will provide exceptional client care services while maintaining a professional and courteous demeanor.

The Health Care Assistant I - Patient Access performs various client care services according to agency policies. The role involves providing general health information to clients, performing clerical functions, and ensuring quality client care and excellent customer service.

Responsibilities
  • Provide accurate information to clients regarding PPGOH services, including questions about contraception options and funding sources.
  • Respond to telephone calls by making appointments, providing information, and referring clients as needed.
  • Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees, and printing client receipts.
  • Understand and execute provider-based scheduling and E.H.R. navigation.
  • Assist with schedule management activities, including scrubbing schedules, completing confirmation calls, working patient wait lists, rescheduling, and follow-up.
  • Prepare and maintain patient medical records.
  • Maintain accurate records for patient registration, medical records, lab testing, etc.
  • Briefly orient patients on what to expect during their visit.
  • Understand available funds and properly conducts/document financial screening as well as accurately determining eligibility for funding or private pay.
  • Ensure accurate insurance information for proper billing of third-party insurance.
  • Perform verifications for eligibility and benefit information as necessary.
  • Provide customer-focused services, anticipating the needs of patients and performing necessary duties to ensure patient satisfaction and promote clinic success.
Requirements

To be successful in this role, you must possess the following skills and qualifications:

  • A high school diploma or GED.
  • Advanced technical training is preferred.
  • Experience working in a healthcare setting is preferred.
  • Knowledge and proficiency in medical assisting techniques and reproductive health are preferred.
  • Excellent customer service, problem-solving, judgment, organizational, and communication skills.
  • A strong commitment to quality healthcare.
Salary and Benefits

The estimated salary for this position is $17.34 - $20.10 per hour. As a valued member of our team, you will also receive a range of benefits, including a signing bonus, paid time off, paid parental leave, medical, dental, vision, life insurance, accidental death & disability insurance, long-term/short-term disability insurance, 401(k) matching, nine paid holidays, two paid floating holidays, and a financial incentive program for certified bilingual staff.

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