Customer Service Ambassador

4 days ago


Albany, New York, United States Staybridge Suites Albany Full time

Our Mission

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We are dedicated to providing exceptional hospitality experiences for our guests. As a key member of our team, you will play a vital role in ensuring every guest feels valued and cared for.

About the Role

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to multitask with ease. You will be responsible for assisting guests efficiently, courteously, and professionally at all times.

Key Responsibilities

  • Assist guests promptly and effectively with their needs and requests.
  • Maintain a high level of service and hospitality, ensuring every guest has an exceptional experience.
  • Promptly address any guest concerns or issues and follow through to ensure satisfaction.
  • Post charges, collect payments, and adhere to cash handling procedures.
  • Be knowledgeable about the hotel brand, its programs, and services.
  • Cultivate strong relationships with various departments and management, sharing valuable insights and feedback.
  • Respond promptly to incoming calls, lobby visitors, and team members requiring front desk assistance.
  • Maintain a positive and cooperative work relationship with all hotel departments.
  • Familiarize yourself with hotel safety and emergency procedures.

What We Offer

In exchange for your hard work and dedication, we provide:

  • A competitive salary of $35,000 - $45,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off, holidays, and vacation days.
  • A 401(k) retirement program with company contributions.
  • IHG and Turf Hotel employee room night discounts.
  • Employee awards and recognition programs.
  • An employee referral program with incentives.

Requirements

To succeed in this role, you must have:

  • A High School Diploma or equivalent.
  • Experience working in a service industry or related field is preferred.
  • The ability to walk and stand for extended periods (up to 8 hours).
  • The capacity to lift up to 10-15 pounds.
  • A flexible schedule that includes days, evenings, weekends, and holidays.


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